All of our storage and delivery team members have the title of Concierge.
Each is empowered with the ability to take care of your needs and make things right. They are thoroughly screened and verified with background checks and must be licensed with the Registry of Motor Vehicles. Each Concierge goes through comprehensive training so that they know what to do in order to provide the best customer service imaginable. The cornerstones of our relationships with our customers are security, trust, excellent service and ease of use.
Registering for service online is so much easier than driving across town touring a facility and filling out paperwork.
Click on the “Signup” link on our home page .
In about a minute, you can have cubes scheduled for delivery.
Cubic Cycle provides for a courtesy week to schedule a pick up after receiving bins. After one week we will identify your account as an “In-Home” user and begin billing based on rate that is 50% of the standard service rate. Keep them for as long as you need. When you are ready, or if your needs change, we are happy to return and transition your account to standard use.
(We LOVE efficiency)
Your personal Storage Concierge can wait up to 20 minutes between a pick up or a drop off, any longer, and it impacts the service that we provide to the next customer. If you need longer, talk to your Concierge and see if arrangements can be made to come back. They are empowered with the ability to say YES! If they can, they will.
Oh yes! This is the best part of using the Cubic Cycle platform. All of your personal storage is “in your pocket”.
Login anytime to view, organize or request the return of any or all cubes.
Please let us know. You can send a note to support@cubiccycle.com to let us know your issues. In the event of a service disruption, please send us an email with your service request.
Occasionally, it is easier to split an order into two events and schedule a pick up on two separate days.
After the second pick up, your credit card will be charged $10 for each cube that is picked up.
Cubic Cycle was designed around the idea of delivering things to you.
We are not set up or staffed to allow for on site access. Should you require a cube, please order it online from your account. Should you require an expedited delivery, please send a note to support@cubiccycle.com
We have designed Cubic Cycle to be easy to use. Most everything you need is a few button clicks away.
Cubes that have been selected for pickup or delivery are placed in a cart for final review. You can remove items either by selecting “Remove from Cart” on the back of the card associated with the item or you can remove the item directly from your cart. This “select” then “confirm” process was designed to minimized accidental submissions.
Should you be in need of cancelling a Submitted order, please send a note to support@cubiccycle.com from the email address associated with your account. The more time that we have to catch an order before it is prepared for delivery, the better. Service fees or return credits associated with the preparation of an order for delivery may still be apply.
Storage as a service works best when we can optimize our space and processes around standard containers. All of our cubes are barcoded, radio tagged, securable, durable, reusable and have rated carrying capacities. They are free to use and designed to protect your possessions better than cardboard or other consumer options.
To retrieve your items:
Log in to Cubic Cycle
Click on “My Cubes”
Look for the image of the cube containing the item(s) you need.
Click on “Send me this cube”
Click on “Confirm Order”
Select the date of delivery
Select the address for delivery
Click on “Place Order”
You will receive an email notification to indicate that your request has been received.
Pickups and Deliveries may be scheduled 7 Days a week. Our trucks are on the road from 9:00am-6:00pm.
If you are in need of scheduling a specific time, please follow up with a request to support@cubiccycle.com
We generally suggest that customers order 4 cubes for each room in your apartment/home. If you think you need few more… order a few extra. If you think you need a lot more… order a bunch.
It is easier to have more than you need than it is to schedule another delivery.
Certainly! Please note that there is a minimum fee of one month per cube. Customer accounts lasting less than 90 days are ineligible for discounts, promotions or coupons.
We aim to provide a great alternative to traditional self storage. Cubiq specializes in Pick-Up, Storage and Delivery. Should you need assistance in packing or if you are interested in changing over from traditional storage to Cubic Cycle, please send a note to support@cubiccycle.com and we will be happy to make some recommendations of services to assist you.
Deliveries and Pickups a made within 24 hours of a request.
You may schedule deliveries and pickup further in advance using the calendar function during check-out.
If you require something sooner, please contact us directly using the email address support@cubiccycle.com with the word PRIORITY in the subject line.
Priority deliveries are within the same day and usually within 4 hours.
Priority deliveries will be assessed an expedited service charge but will not exceed $49.
You are welcome to schedule additional pickups.
The fee to do so is $10 per cube.
All of our storage and delivery team members have the title of Concierge. Each is empowered with the ability to take care of your needs and make things right. They are thoroughly screened and verified with background checks and must be licensed with the Registry of Motor Vehicles. Each Concierge goes through comprehensive training so that they know what to do to provide the best customer service imaginable. The cornerstones of our relationships with our customers are security, trust, excellent service and ease of access.
Yes. To cancel your appointment please email support@cubiccycle.com
Cancellations prior to midnight (11:59 PM) on the day before your scheduled delivery are free. Cancellations after the midnight (12:01 AM) on the day of your appointment are $10.
If you live in a building that has personnel in place to receive deliveries on your behalf, we will leave your order in their care and note the delivery.
If you are unable to be at the delivery location and have not made arrangements for someone to accept delivery on your behalf, your Cubes will be transported back to the warehouse for safe storage.
Additionally, your cube return credits will be decremented relative to the number of cubes on the delivery and you will need to reschedule the order.
Cubes are:
Exterior – 23.8″ L x 19.2″ W x 12.5″ H
Interior – 22.3″ L x 18.1″ W x 12.5″H
Volume=2.40 cubic feet
Volume=18 gallons
Cubes are durable, securable, industrial strength and water resistant. They were invented for supply chain management and are heavily used in automobile manufacturing for part distribution.
The weight limit for a standard cube is 50 pounds. While the cubes can handle a lot of weight, it may be easier for both you and your personal Concierge to distribute heavy items between several cubes.
They are incredibly strong, made from the same stuff your kitchen cutting board is made from.
The sides and bottoms are beyond water proof and while the top isn’t, we shrink wrap them when they get to the warehouse.
Cubes do not deteriorate over time, are not susceptible to water, humidity, mold or tears.
They can be stacked and secured.
Cubes were designed to protect the things that are placed inside.
We love them and think that you will too.
We can handle just about ANYTHING!
Bicycles, golf clubs, skis, snowboards, hockey gear, luggage, mattresses, kiyaks and couches just to name a few.
Have something bigger?
Send a note to support@cubiccycle.com and tell us about it.
One of our customer support team members will customize a solution just for you.
Just about anything as long as it is legal, non-perishable and can fit in one of our cubes.
We are unable to receive items that are perishable, hazardous, illegal, flammable, or corrosive.
We do make exceptions for sporting equipment, e.g. skis, bicycles, golf clubs, snowboards and hockey gear.
Cubic Cycle is able to ship to any location in the world.
Enter in the shipping address and submit your order as you normally would. We will send you a quote based on standard ground/freight rates. Once you approve the quote, we will charge your credit card and prepare the shipment.
Shipping outside of a Cubic Cycle service area will incur a cube purchase fee of $20 per cube. The fee is refundable on its return.
The most important thing that we can do is make sure that the items that you entrust to us are cared for. Your cubes will be secured with barcoded security seals before they are removed from your home.
Cubic Cycle is the first provider to pioneer the use of securable distribution containers, coupled with barcodes, radio-frequency identification (RFID) tags and security seals.
Barcodes are used to identify a cube and the security seals that are used to lock it.
Security seals provide additional comfort in knowing that your cube has remained sealed from the time it was picked up to the time it is returned. They are used globally to ensure the protection of shipments. Banks use the same product in shipping currency between locations.
RFID tags are used to identify shipping containers, pallets and now your personal storage items using a scanner. It is like a barcode, but uses a UHF radio frequency “beam” to activate a chip that sends back a unique identification number to the receiver. We are using it as a means to automatically track cubes in the warehouse and when they are out for delivery. Additionally, RFID provide a level of redundancy so that there is always more than one way to identify a cube.
Our warehouses have 24 hour security surveillance, code access (either numeric pin or proximity card access), and locked and alarmed cages within. We use only “Multi-Lock” brand padlocks where applicable as they are hardened steel, cannot be picked or drilled and additional keys can only be ordered by one person who must provide a unique identification number.
Cubic Cycle takes the security of your possessions very seriously. Our reputation depends on it.
Small Suitcase: 1 cube equivalent
Large Suitcase: 2 cube equivalents
Skis : 2 cube equivalents
Snowboard: 2 cube equivalents
Golf Clubs: 2 cube equivalents
Bike: 2 cube equivalents
Please note that there is a minimum fee of one month per cube.
Customer accounts lasting less than 90 days are ineligible for discounts, promotions or coupons.
Storage orders may incur a pickup fee. The pickup fee is equal to one month’s storage.
You will receive a monthly cube credit based on the number of cubes that are associated with your account..
Should you exceed the credit amount, the extra cube deliveries will incur a service fee of $10 per cube or cube equivalent
Customers are provided cubes for FREE.
Our goal is to help you with your storage needs by helping you to have access to the things you own. Cubes help us be more efficient.
It stinks when people are charged a fee just to get an item out of storage…. So we include courtesy cube return credits with each plan.
You are eligible to receive free cube returns based on the number of cubes you have in your account.
For your convenience, here are the number of courtesy cube returns associated with your plan.
4 cubes – 1 free cube return/month
8 cubes – 2 free cube returns/month
16 cubes – 3 free cube returns/month
Additional cube returns are available at $10 per cube.
Cubic Cycle is a subscription service. We settle your account monthly. If we are not able to charge the credit card associated with your account, we will contact you and ask for and another card.
As a condition of use, your account must be up to date. You are only able to request a cube if your account is current. If you are unable to pay within three months, we will send you a notice indicating that you are in default and have 30 days to settle. After 30 days, we have the option at our discretion to sell, donate or dispose of the cubes associated with your account and cancel your subscription.
